Provide Capabilities for reporting CSM staffing Capacity/Utilization

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Having the ablity to build in your CSM staffing model  in gainsight and report on utilization and excess capacity would be a very helpful tool for Customer Success Leaders --- the model could be very simple -  # of hours per customer in each segment X total number of customers in each segment of  a CSM portfolio  would get you to the hours utilized . Hours utilized / Hours available gets you to your capacity vs utilization  - -- It would be helpful to also have the capacity to create different models for different roles i.e.  CSA,  Major Accounts CSA, Professional Serivces, etc. 

 

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