Hi there,
We utilize the Heatmap to show our Success Plan Items and their categories - we like to send this out to our colleagues by taking an export of the image. However the image is very small 0.7 MP - where the recommended size for emails or ppts is almost 2 MP.
I'm not sure if there is much use for a .7MP image - which is basically a screenshot.
Is there anyway there could be a secondary option to download a better quality of the image - or perhaps email a better quality.
Heatmap Export small/tiny poor quality
None
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Thanks for sharing your use case for heatmaps in Success Plan presentations! Can you tell us a bit more about where you're exporting the heat map report from? Is it from a dashboard, or the report builder itself? Is it the text labels that are too small for use in the PPT?
If you don't mind attaching the image file (feel free to blur any sensitive data), that could also help us troubleshoot potentially.
Best,
Lila
I created our CSMs a "My Success Plans" Dashboard,They can filter down to each company/product/Category.
The export is taken by the CSM directly from the dashboard. The Text Labels being so small is what is causing an issue. We copy it into a Word Doc and if any colleagues request more information we Share the Success Plan with them directly (works well)
However, the CSMs have been using Paint to create a text box overlay to make the text appear larger - a step that they don't necessarily want to do everytime.
*haven't been able to upload a screenshot*
Heatmap Success Plan View
https://drive.google.com/file/d/19hqU8zvmO3yJgIut449EESlcodfw6PHZ/view?usp=sharing
"My Success Plans" Dashboard (CSM View)
https://drive.google.com/file/d/1bcFvzULcpmTDJ8JQRyjJbqtrkra1Dv4r/view?usp=sharing
We want to give admins the ability to modify the properties of every element on chart (Chart Editor). This is on our medium-term roadmap. With this capability, you can modify the font size of the data labels as well.
Will this work for your scenario? The idea is to make a report better looking before exporting it.