Allow survey exemption list to be a living list instead of a CSV

  • 1 September 2021
  • 4 replies

Userlevel 7
Badge +1

We can knock someone off a survey but it would be nice to be able to add someone to the exemption list easily/dynamically instead of having to upload a csv. 

4 replies

Userlevel 6

Hey @andrew_cummins , thank you for your post. The Product Manger will take a look into this and get back to you to let you know if this can be done. 

Userlevel 7

Hello @andrew_cummins 
what could eb the reasons for someone to get into exclusion list apart from bad sentiment, churned, blacklisted.?

Userlevel 7
Badge +1

The main reason for us is we get emails from customers asking to be removed from a specific journey. We have journeys that are waveless meaning it is perpetual journey and the customer enters in every six months.

Userlevel 3

@andrew_cummins ,

we are looking at providing on option to build custom exclusion lists that you can attach to a program. The feature request has been added to product backlog for priorotisation.