Welcome to a “new” discussion group focused on APIs and Gainsight if you just found your way here!
And for those of you who were already in this group after attending Pulse Academy Live 200 back in August, welcome to the new group name! (sent out an email to everybody about about 15 minutes before posting this)
Just wanted to re-iterate here for everybody that the focus of the group is ALL things API that may intersect with the daily life of a Gainisght Admin. More particularly:
Using Gainsight’s APIs to allow data owners of other platforms/apps in your organization to push important CS-related data into your Gainsight instance,
Using Gainsight’s “External Actions” to push critical data being created/enriched in your Gainsight instance right back over to those other platforms at your organization via their APIs
More complex, API-to-API flows?
And yes, using External Actions to write data back into your own Gainsight instance with Rules Engine as a workaround when needed to update Gainsight objects that don’t yet have their own Rule Action, such as updating existing CTAs, or Success Plans*
There will be a mix of us here from Gainsight with Solutions Architect or other customer-facing technical roles like mine, as well as interested people from the Product Team, so we can learn about what Gainsight Admins are doing in terms of leveraging APIs, and so we can jump in with questions or answers when possible.
Look forward to seeing what you are doing or what information you need to make them work better for you!
Principal Customer Success Architect
* GUESS WHAT - the re-vamped rules engine will be available to everyone after 1st week of February as a beta option to use alongside the Bionic Rules - and it includes new Rules Actions to update CTAs and Success Plans - I will post separately here with some screenshots as proof for the skeptical, but I’ve been using it in my test org and will give you my thoughts - but you won’t need External Actions as a frequent workaround for that soon!