All About Pulse
Meet, greet and discuss all about the events, tracks, follow-up questions and anything Pulse.
- 95 Posts
- 412 Replies
Gratitude for PX Connections Breakfast!
WOW! I am truly overwhelmed with gratitude in getting to see you all at the PX Connections Breakfast. @jmobley @aroberts and I really enjoyed getting to sit with you all in addition to our wonderful leaders : Caitlin Quilan (GM of PX), Karl Rumelhart (President, Products, Tech & Global Ops), Gil Michilin (SVP of Engineering for PX), Denise Stokowski (Group VP, Platform Products), Kartik Yegneshwar (VP of Global Support & Technical Success), and our incredible Enterprise Tech Support Analyst, @rschlette Rob Schlette! If I didn’t get a chance to say “Hello” personally, I’m certain you were able to meet with our incredible team listed above. My email is email@example.com and would LOVE to hear from you on the event and any follow up items. 💖 I hope everyone made some connections with our leadership as well as with other amazing PX Customers. I heard some engaging conversations and saw lots of big smiles. Pulse is truly a special event where we can build off the commun
Insights from Pulse 2023: Verified Outcomes and Growth Mindset
As a first time Pulse attendee, I have to say that Pulse did not disappoint! It was a jam packed week of sessions, customer meetings, meet and greets, Pulse puppies, etc. As a first time speaker for the CSM track (“Verified Outcomes and Success Plans”), I was able to witness the magic of Pulse in person! A few notes from my session that I spoke on: Do you currently have a value framework program at your company? If not, you can still apply the key parts of the “Outcomes Hypothesis” to help customers quickly identify and achieve value with your company. Understanding our customer’s key value drivers (business challenges they are trying to solve for) is so essential. At Gainsight, we found that our customer’s with at least 1 verified outcome at 3 months prior to renewal had 30% higher GRR than customers without verified outcomes. As CSMs, can we look at our BOB and identify each of our customer’s value drivers Value realization programs are designed to help you define how you are goin
Pulse 2023 Social Rockstars
Hello folks,Last year, we had such a ball hosting the Social Rockstar contest during Pulse!⭐And this year, it’s happening again, with a few changes in the rules. 😉 Rules to participate:The contest will be hosted ONLY on the social platform - LinkedIn You MUST have a GameChanger community account in order to be considered for this contest. Hashtags to be used while posting on social - #Pulse2023 & #10YearsOfPulse The posts during the 2 days of Pulse ONLY will be considered. More posts, better the chances of winning! 😉 Feel free to get creative with your posts - images, videos etc! Saved the best bit for the last - 1 WINNER will receive a Pulse swag bag from Gainsight! 😎 The contest is LIVE already!😍Alrightyyyy then! It’s time to get set and goooo! 🚨
Learn how Gainsight Recently Modified our Health Score to Meet Demands of Current Economy
Join @easton_taylor, VP of CS, and me, Director, CS Ops, at Gainsight on Thursday at 10am in Room 2022. The SaaS and technology communities have gone through a rollercoaster of change over the past year. The current economic climate has caused numerous organizations to adjust their approach to risk to minimize surprises. Our team at Gainsight is no different. We’ll discuss Gainsight's refinement of health measurements to help improve visibility for their teams during these uncertain times. Here’s a sneak peek of what you’re in for :-)
Looking for referenced article on Adobe community impact when shutdown
Hi!In the Gainsight PULSE community sessions, which focussed on the Salesforce trailblazer discussion presented by Christina Fidura from Salesforce, there was a reference re what happened when Adobe pulled the plug on their community.Any guidance where I might be able to read up on that please? thank you!
Watch Pulse 2023 Sessions On-Demand!
The Wait is Over! Every Pulse Session is Now Available! With 3 keynotes, 79 sessions, and 9 tracks running simultaneously, there was no way to consume everything at Pulse last week. Now you can unlock hours of extra learning by accessing the content at your leisure with Pulse Library!We've supercharged the way you experience Pulse Library by relaunching the digital experience on AudiencePlus. Subscribe there to stay in the know on all things Pulse, gain access to future subscriber-only content, and get customized recommendations on what to watch next over time.Some frequently asked questions:Can I search for a particular session, speaker, topic? Our new system hasn’t revealed their search functionality YET but when they do, it will be great. In the meantime, go to the Pulse 2023 Agenda page and search there. Once you know the track name, you can find the track HERE and drill into the session video you’re after. How much does it cost? Accessing materials on Pulse Library is FREE! Enjoy
Live Stream the Pulse 2023 Keynotes!
Guess What? This year we are live streaming the Opening Keynote (5/17 at 8 am PT) and Product Keynote (5/18 at 8 am PT), for F-R-E-E! It’s super easy to sign up and save your virtual spot. Simply fill out the form on the following pages: Opening Keynote & Product Keynote. Upon registering, you’ll have the ability to add the event to your calendar. The calendar invite and reminder emails will include your unique link to access the live stream.Virtual doors open 30 minutes before the keynote starts (7:30 am PT). The keynote officially starts at 8:00 am PT. For the best experience, I recommend joining from your desktop. Hope you can join!
Mobilize community to create career success -- Pulse Session Preview
It took the collision of three forces to move me from CS Ops to Community Management:I found that facilitating collaborative conversations was the 20% of my role that I wished were 80%, and I had opportunities to describe that to my boss, my boss’ boss, and my boss’ boss’ boss (aka our CEO). Gainsight’s customer admins started their own community meetups, which led to a Slack channel, in addition to the official Gainsight community, which demonstrated the depth of the energy and enthusiasm that was available. Senior management identified that the Gainsight market was hungry for more admins, to the degree that it was slowing down customers and prospects who were eager for that kind of expert systems consultant.I was the right person to pave the way for more people to get into a CS Ops or Gainsight Admin role, and to make people in the role more successful. I did it by creating resources and events that connected knowledgeable people to learners.You can do the same, for your admins or fo
Congrats to the 2023 Gainsight GameChanger Award Winners!
The GameChanger Awards are designed to celebrate the Gainsight customers that never stop challenging the status quo when it comes to customer success and experience. All Gainsight customers were eligible to apply for the 2023 awards. The winners were decided by a panel of judges based on their quantitative and qualitative results/stories. The winners Digital Customer Success Disrupter Award: @Jbarker from Alteryx, Samsara, and SAP Concur won the Digital Customer Success Disrupter award. These champions of efficiency combine the strengths of digital experiences and human expertise to power healthy customer life cycles at scale. They don’t just think about success for a few customers, they set out to accomplish success for all customers. As a result, their companies reap the rewards of stronger adoption and customer retention. Transformation Leader Award: Mike Dover, VP of Customer Success at Certinia (formerly FinancialForce), is the winner of the Transformational Leader award which
Pulse wrapped - celebrating 10 years of Pulse!
Did you know that Pulse 2023 is our 10th year of Pulse? 🤯 Not only has Pulse continued to be part of our lives over many years now, it’s created a truckload of memories to hold onto forever! From meeting and learning from different people, to puppy adoptions, to a Taylor Swift impersonator (or maybe not? 😉), Vanilla Ice taking the stage, music parodies and so much more! So, we put together this trip down memory lane so we all can step into this year’s Pulse even more fired up, and closer together! 🤝🏽 I have to admit, I was really looking forward to the shoe count of @nick_mehta 😉 I’m sure you’ve all had some really lovely memories from Pulse too!Would love to hear them from you! 👇 Don’t forget to have a wonderful time at Pulse 2023! ♥️
Come Together, Right Now, Over PulseBlog
Witnessing the originsGainsight was birthed as a Community and the Pulse Community is how it all began led by none other than coach Mr. Ned Sasso himself.You can check the #PulseEU22 tag to experience the conference through the eyes of attendees and speakers. On this post I’d like to give you a personal take of this spectacular London event as a Community builder who’s feeling this immense sense of satiety witnessing the coming together of the Community, on the ground, as it is online. So here are my top 10 moments from Nov 9, and 10. 1. The Venue There are conference venues, and then there is London’s historic Tobacco Dock for a venue. 2. All About Pulse is as IRL as it gets I found myself seated right next to one of our first respondents to the ‘All About Pulse call to session intros’, @Jef Vanlaer and the Software AG team (and our UX supremo @ophirsw), right before Jef’s session on day 1. 3. Long time collaborators meet Very special moments like these when @baji_bathula our Office h
Are you a PX Customer attending Pulse? Come Join us at PX Connections Breakfast!
Hello out there all you beautiful PX-ers! (or those that may be interested in PX!!) Are you coming to Pulse this year?! If so - make sure to add to your calendars our PX Connections Meetup! What’s In It For Me (WIIFM)?Well for starters - you can meet with the incredible PX CS team! Myself (Kat Kenny, Manager of the CS PX team at Gainsight), and the incredible team of CSMs Alisha Roberts @aroberts , @jnies Julia Nies, and @jmobley Jack Mobley will all be there! Meet other amazing PX Customers - Share best practices, outcomes, strategic objectives, and key learnings with one another! Breakfast and Proximity to Keynote! - We will have Breakfast available in this room (level 3, 3014) and it’s right next door to the Keynote so you can be sure to get a great seat and not have to rush your Breakfast :)TELL ALL YOUR FRIENDS!!! WHERE: LEVEL 3, 3014WHEN: 7:00 AM - 8:00 AM PST SEE YOU ALL THERE!
Social Impact & Community: Join Us in Making a Difference
At Pulse 2023, we’re announcing a partnership between Gainsight’s philanthropic education programs (Pulse Impact) and our Community platform! We’re capturing what drives the Customer Success community: the people that make it up. Our diversity, our talent, and our passion for making the world more Human-First make Pulse Impact and Community a natural fit!Share something below about how Diversity, Equity, Inclusion, and Belonging (DEIB) show up in your life, or let us know if you’d like to partner with our programs. Check out my comment below to see what kind of partnerships we’re looking for—we can’t wait to hear from you.If you’re at Pulse 2023 in person, stop by the Expo Hall to chat about Pulse Impact with us!
Networking at Pulse 2023!
Real humans! In person! I’m still finding that a delight (especially since I’m full-time remote). When we raised the curtain for networking at last year’s Pulse, we had dozens of people raise their hand before Pulse! So we wanted to get the ball rolling so that you can have the maximum possible number of rewarding, valuable, and delightful conversations when you’re in San Francisco.Comment below with your top interests for conversations you want to have at Pulse this year (digital CS, community management, exec reporting, etc.) so the people who are looking for you will find you!
Speaking at Pulse 2023? Let's start warming upBlog
Congratulations for being selected to speak at Pulse 2023 from the phenomenal Moscone Center, SF!Gainsight has always been passionate about building the Customer Success Community as much as building the software to run the function off it, and Pulse has been the cornerstone to bring it all together.And we must have lost count until we realized that it has been 10years of Pulsating with this passion: online from the last year, as much as it is in the venue, on a forum we’ve named, All About PulseSo we welcome you to share it with us, on the All About Pulse Community, your topic to get us warmed up for your session those of us who would attend in-person and those who can’t, everyone can participate in the ‘Discussion’, and starting today!Calling all speakers toRegister on this Community if you don’t have a profile. Complete your profile with all the details and a nice headshot. If you think you had an earlier profile you can't remember, let us know and we’ll look it up, and update your
Pick up your swag badge at Pulse!
Networking at Pulse: Fire up your LinkedIn QR Code
You know this scene: You’re at Pulse (or any other networking event, really), you’ve met someone new, and you’re going to connect on LinkedIn. Except it’s hard to spell the name, or there are 17 people with that name on LinkedIn or your thumbs get all nervous when typing “publicly”. So do this:LinkedIn has a QR code within that’s specific to you. You can show your code and they can take a picture with their camera. Or reverse the process: Show them how to display their code and you scan it with your camera.To find your code:Open the mobile LinkedIn app. At the top, tap in the search bar. Inside the right end of the search bar, a QR code icon will appear. Tap that QR icon. You can display your code, or switch to scan mode to gather someone else’s code.Happy networking, friends!
First timer at Pulse
I'm thrilled to attend my first Pulse event! I just joined Intelligage, a company that provides AI-powered customer success solutions. While I'll be working at our booth, I'm also eager to connect with everyone here. I've heard great things about the puppies, so they're definitely on my must-see list. If you have any tips (I have checked out the pro-tips), let me know. Looking forward to meeting you all!
A few pro tips ahead of Pulse next week!
Pulse is now less than 1 week away, can you believe it?! We can’t wait to welcome you to Moscone Center West and explore the future of customer success, community, and product – all while celebrating 10 unbelievable years of Pulse. You should have received your Know Before You Go email yesterday, but below I wanted to highlight just a few key points! As always, please feel free to reach out directly or via firstname.lastname@example.org if there’s anything you need. Cheers, The Gainsight Pulse Team Hot Tips! Verify your badge information using the link in your Know Before You Go (KBYG) email! Save the KBYG email and have your QR code available on your smartphone (or printed out) ready to scan at check-in. Registration will be open during the following times: Tuesday 2:00 PM - 6:00 PM Pro-tip - this is a quieter time to grab your badge than before the keynote on Wednesday! Wedne
CS Ops & Gainsight Admins at Pulse 2023: Know-Before-You-Go!
If you’re in CS Ops or are a Gainsight Admin, here’s how to get the most out of Pulse 2023!GET AMPED BEFORE YOU EVEN GOThe All About Pulse area is already in action, with speakers introducing their sessions. Comment on the ones you’re most looking forward to, and even ask questions. Dive into the #pulse channel in Gainsight Global Admins SlackTUESDAY Advanced Admin Training at Pulse Academy Live. Register to get hands-on training on the new Horizonized Rules Engine, advanced functionality in Reporting, and Adoption Explorer. Figuring hard stuff out together, at Advanced Admin Training last year Gainsight Admin Happy Hour 🍻 We’re reprising the huge success of last year! Same place! Same vibe! Get together with the only other people in the world who can appreciate an elegant Bionic Query. 5:30-7:30pm on Tuesday. Black Hammer Brewing Company, 544 Bryant St (Only a 10 min walk. Don’t go to the location that’s a 45 min walk!) No registration required. Drinks and appetizers are on Gain
All About Pulse Academy Live on May 16th - Registration Is Open!
For this year’s Pulse Academy Live training day on May 16th, we’re gathering our experienced Gainsight Admins for our Gainsight Admin 200 series.The curriculum is hands-on and interactive, with opportunities to learn from peers as well as Gainsight experts, in fun collaborative spaces at the Moscone Convention Center. Questions? Feel free to comment here or email email@example.com. We look forward to seeing many of you there! Gainsight Admin 200 Series Rules Engine UnleashedRules Engine is the control room for business automation in Gainsight. It’s time to take your Rules to the next level by learning how to:Group related rules that can be chained together to execute one after another with a shared schedule (ie. Rules Chains) to manage the renewal process. Configure Real-Time Rules to Send Slack Notifications When the Scorecard Measure Changes in ... real time! Practice using pivots to help identify customer sponsors and set a Scorecard health measure. Leverage the Rules Analyzer
Customer Education is the Core of Customer Success
Hey Everyone!First, I’m super thrilled to be back in the Gainsight community - as an Alum, it’s an honor to be invited to give a talk at Pulse. In 2022, Nick Mehta joined me on the CELab (Customer Education Laboratory) podcast to talk about education and enablement (Episode 76). Our focus was to take a macro perspective on Customer Success today – where it’s at and where it’s headed – and question the role that Customer Education plays. In that discussion, Nick presented shared how he considers education as being at the core of what we do in Customer Success and shared four (4) key areas - in SaaS - where we need to focus. In this session we’re going to expand upon these topics and much more. Join me as we:Talk about how Customer Education is “the Core” of Customer Success Understand Program Maturity - where are you at? Growing your program - where are you headed? And finding the others - people who know and understand Customer Education and can help you.Customer Education is, as
Driving Engagement with Stakeholder Alignment
I'm thrilled to be speaking at Pulse for the first time, along with my colleague @JKucek, on driving engagement with Stakeholder Alignment! This topic is near and dear to my heart as I believe it is a key workflow that takes CS organizations from reactive to proactive.As a CSM, navigating political complexity and multiple stakeholders is par for the course. But as your customers change priorities and shift strategies (especially in today's economic climate), maintaining alignment with multiple executives and decision makers becomes paramount. In this session, you'll learn how to systemize your executive sponsorship approach, which ultimately impacts GRR.Be sure to mark your schedules and join us on Wednesday, May 17th at 2pm to learn the Why, What, Who, When and How of Stakeholder Alignment.This is the first time Gainsight has dedicated an entire track to CSMs and I couldn't be more excited to be a part of it. Looking forward to seeing everyone soon!
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