Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Designing Customer Journeys that Drive Outcomes'. What did you find the most inspiring?
Understanding your customers and creating a connected user experience are key to delivering the outcomes your customers desire. In this track, our speakers will share tangible strategies that blend human touch and digital touch approaches that deliver value at every stage of the customer journey.
is this session done. can we get access to the session recording?
Subscribe to the Tracks of your choice, you’ll have a good idea of whats being talked about.
What area/usecase would you specially be interested in?
Very excited to join Pulse as a presenter on this track. Looking forward to the engagement and listening in on all of the great presentations across the tracks. Thank you for having me!
Looking forward to joining the conversation on this track. I present Thursday at 2pm on using a maturity assessment as part of our value delivery framework. Come check it out!
Was able to join Starting at the Finish Line: Build CS Processes From Expected Customer Outcomes virtually, and found it very timely as we are currently redoing our success planning to include desired customer outcomes. Would love to hear how others are documenting customer outcomes including metrics (goal, tracking, and final).
Hi all - curious to know if there was a session at Pulse that talked about defining criteria for customer stages to automate stage changes in Gainsight (when a customer has exited one stage and entered another). Are folks mostly using product metrics to define these stage transitions? If not, what else are you using?