All About Pulse

Be part of the Pulse community all year round by discovering events, sharing your takeaways, and keeping the conversations going

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Ready to fire up the stage at Pulse US 2024? Drop Your Session Teaser!...

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Small Group Admin Roundtables at Pulse 2024 - Limited spots!

For Gainsight Administrators attending Pulse 2024 in St. Louis, we're recreating this massively successful event that we’ve hosted the last...
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Pulse Academy Live: Admin 101 & Admin 200 In-person Training

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139 Topics

lauren_olerich
Gainsight Employee: Rookie
lauren_olerichGainsight Employee: Rookie
published in All About Pulse

FAQs & a special discount for Pulse US 2024

Hello everyone!!🙂Hope you are all gearing up for Pulse and while you are at it, we wanted to share something special with you.We’ve answered some FAQ’s ahead of time for you here, and if you’ve got any doubts - feel free to ask us in the comments below! 👇🏽 Also...🥁There’s an additional discount code for our community members here who don’t have their ticket yet.👇🏽 Use GainsightCommunity35 to save 35% offWe can’t wait to meet you at Pulse! 😍

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lauren_olerich
Gainsight Employee: Rookie
6 days ago
revathimenon
Gainsight Employee: Golden Ruler
revathimenonGainsight Community Manager
published in All About Pulse

Ready to fire up the stage at Pulse US 2024? Drop Your Session Teaser! 📣"

Hello Pulse family,Celebrating more than ten years of unparalleled insights, innovation, and community, Pulse 2024 is back!Our speakers are crafting something truly extraordinary for their sessions, and what better way to ramp up the excitement than by getting a sneak peek into the incredible insights they’ll share! Call for all speakers to:Register on this community if you don’t have a profile yet. Make sure to jazz up your profile with all your imp details & your favorite headshot. 📸 If you already had an earlier profile you can't remember, let us know at community@gainsight.com and we’ll look it up, and update your email address with the latest. Login and give us a glimpse into your session. We’d love to get a teaser to what we’ll be learning & discussing in your session - this will be equally exciting those who are attending in-person as well as those who can’t. You can do that by starting a new discussion here.For example, this is how @seth intro’d his session last year

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revathimenon
Gainsight Employee: Golden Ruler
1 day ago
KatLeong
Gainsight Employee: Rookie
KatLeongGainsight Employee: Rookie
posted in All About Pulse

Become The Ultimate Pulse 2024 Insider

Fetch your planner, because the new attendee guides are here and they're full of secrets—good ones, we promise! Just like picking the perfect outfit for the Spring Fling, selecting the right Pulse sessions can be crucial. These guides will help you navigate the halls of Pulse 2024 with confidence!Can’t wait to see you there!AI & Innovation CSM Excellence CS Operations Product Adoption Community Management Customer Education VP/Executive

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KatLeong
Gainsight Employee: Rookie
5 days ago
sshroff
Gainsight Employee: Veteran Rookie
sshroffGainsight Employee: Veteran Rookie
published in All About Pulse

Small Group Admin Roundtables at Pulse 2024 - Limited spots!

For Gainsight Administrators attending Pulse 2024 in St. Louis, we're recreating this massively successful event that we’ve hosted the last 2 years! You’ll come away with customized, tactical coaching from an expert admin. Plus, you'll meet fellow admins who you can feel comfortable connecting with in the future. Six experienced admins -- hand-picked members of our current CS Ops Product Council + Alumni -- will each host a roundtable.Each roundtable is limited to five participants so that the conversation can be intimate and in-depth. Registration is required to secure your seat.You can attend just one roundtable. Several will happen during the same lunch block, plus we want to maximize the number of admins who have access to this opportunity.Check out some quotes from participants’ feedback last year!“It was fabulous to be connected to such a smart group. Gunjan did a great job connecting all of our challenges. She gathered info ahead, had us share in person, and kept referring back

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RGrieco
Shoshin
7 days ago
KatLeong
Gainsight Employee: Rookie
KatLeongGainsight Employee: Rookie
published in All About Pulse

Pulse 2024 Keynote Announcement!

Watch What Happens Live…at Pulse!We are fired up 🔥 to announce that Andy Cohen will be joining us in St. Louis during Pulse 2024!Andy Cohen, known for his groundbreaking work with Bravo, co-hosting CNN’s New Year’s Eve Live, his NYT best-selling books, SiriusXM radio show and podcasts, will share his experiences in building one of the most passionate fan communities, the Bravoholics.Don't miss out on May 15-16thRegister today: https://bit.ly/489fbxl  

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revathimenon
Gainsight Employee: Golden Ruler
14 days ago
KatLeong
Gainsight Employee: Rookie
KatLeongGainsight Employee: Rookie
posted in All About Pulse

Registration for Pulse 2024 is LIVE!

The word is finally out! We’re so excited to announce that Pulse 2024, the largest industry event for customer-led SaaS leaders, is open for registration!If you are looking to use up some of that remaining 2023 budget, get a head start on 2024 planning, or seeking to advance your career with the latest insights in Customer Success, this is a great time to secure your spot at Pulse.Save The Date:Date: May 15-16, 2024 Location: America’s Center, St.Louis, MO Attendance: 3,000+ Customer Success, Community, Product, and Customer Education professionalsSuper Early Bird pricing is available NOW so register today to lock in the lowest ticket rate! Why did we choose St. Louis for 2024? Great Question! Since 2013, Pulse called San Francisco home.We’ve decided to move to St. Louis to make Pulse more accessible to our entire community nationwide!You can read more about the decision here in our blog post!

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lauren_olerich
Gainsight Employee: Rookie
19 days ago
lila_meyer
Gainsight Employee: Grand Slammer
lila_meyerGainsight Employee: Grand Slammer
published in All About Pulse

Pulse Academy Live: Admin 101 & Admin 200 In-person Training

Calling all Gainsight Admins! We’re hosting a full day of in-person training and networking the day before the Pulse conference for new Admins as well as experienced Admins. Join us on Tuesday May 14th for a hands-on learning experience. Seats are limited to ensure interactivity, including configuration exercises in a Gainsight CS training environment, small group discussions, a panel presentation from peers, and more! Classes will be held on site at America’s Center in St. Louis, MO.  Admin 101: Foundations with @lisa.mirth For new Admins, we invite you to jumpstart your learning with a day of exciting, foundational content to help you become a successful Gainsight Admin. In this hands-on workshop, we'll examine a use case that revolves around identifying customer accounts with declining product usage, and devise effective strategies to win them back. This workshop will empower you to leverage a variety of Gainsight modules effectively, driving organizational success and enhancing cus

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lila_meyer
Gainsight Employee: Grand Slammer
1 month ago
A
Shoshin
amandatelfordShoshin
asked in All About Pulse

Pulse Pals

What happened to the Pulse Pals information on the website? It’s supposed to be available through Feb 18th but now I can’t find the information anymore.

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KatLeong
Gainsight Employee: Rookie
1 month ago
DannyPancratz
Grand Slammer
DannyPancratzGrand Slammer
posted in All About Pulse

Community Topic Requests for Pulse (US) 2024?

Re:  I’m planning to submit a few proposals on my successes and lessons learned, but would love to tailor those to any particular topics of interest CC customers want to hear about.

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anirbandutta
Grand Slammer
3 months ago
KatLeong
Gainsight Employee: Rookie
KatLeongGainsight Employee: Rookie
asked in All About Pulse

Take the Stage at Pulse 2024 - Submissions close on Jan 26th

Interested in speaking at Pulse 2024 in St. Louis?Be sure to submit your nomination below through January 26 for consideration!  

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KatLeong
Gainsight Employee: Rookie
3 months ago
CaeciliaHemmerich
Shoshin
CaeciliaHemmerichShoshin
posted in All About Pulse

Unlocking the Secrets of Digital Customer Engagement: Join Me at Pulse 2023 in Amsterdam!

Hallöchen, fellow enthusiasts of the digital age :) I’m thrilled to announce that I’ll be on stage at Pulse EU 2023.In today’s resource limited and data overloaded world, mastering the art of digital customer engagement is the key to treat all your customer like top-tiers. My talk is your exclusive ticket to learn how we at SAP Signavio created our digital customer journey. Why You Should Join: Insider Insights: I’ll be sharing our resources and templates, leaving you with actionable strategies to leverage your digital customer journey. Scalability made easy: You will learn that Gainsight can act as perfect base to create meaningful digital experiences. Learn & Failure: To give you a smooth start I will share learnings & failures with you faced within the last three years.  Save the Date: Wednesday, 15/11 at 10:50 @Support Module RoomStay tuned for more sneak peeks, downloadable templates, and compelling content during my talk.See you at the session!! [Register here: Scalabilit

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revathimenon
Gainsight Employee: Golden Ruler
4 months ago
JamesAllen
Gainsight Employee: Shoshin
JamesAllenGainsight Employee: Shoshin
posted in All About Pulse

Key elements to driving value through strategic calls

Are you tired of routine customer calls that seem to lead nowhere and lack the excitement of generating real value? Are you looking to transform these interactions into meaningful opportunities to establish yourself as a trusted strategic consultant in the eyes of your clients? If so, you won't want to miss my session below: 🚀 Event Details: Pulse Europe, Amsterdam📅 Date: 15th November, 202🕒 Time: 11:50 - 12:30 📍 Location: Passenger Terminal Amsterdam  In this insightful session, I will delve into the strategies and methods that will empower you to turn every customer call into an opportunity to make a lasting impact. Here's what you can expect to gain: ✅ Key Insights: Discover the essential insights to effectively prepare for each customer interaction, ensuring that you're ready to provide value every time.✅ Strategic Consultation: Learn how to position yourself as a strategic consultant in the eyes of your clients, earning their trust and becoming an indispensable partner in thei

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revathimenon
Gainsight Employee: Golden Ruler
4 months ago
Ahunt
Gainsight Employee: Veteran Rookie
AhuntGainsight Employee: Veteran Rookie
posted in All About Pulse

Can Customer Success Sell?

Joining you LIVE at Pulse in Amsterdam in 2 weeks to dive into a session on Cross-Sell, Up-Sell: Yes, It’s Always Your Job. This topic in particular scares the bejesus out of even the most seasoned CSMs 😮 but I am here to tell you have no fear. Yes you CAN remain a trusted advisor while also helping your customers solve more problems and assuring your Customer Success organization shows a clear line to revenue attribution.After this session the only thing you really should be scared of is not evolving your CS organization from a cost center to a revenue driver. Growth from existing customers is the key to making both your CS org and company more durable and sustainable in the long run. You will leave this session with an understanding of: Why CS needs to make the shift to driving revenue, how we got here and most importantly why now How to structure and operationalize a cross-sell/up-sell motion within your teams What you can do right away to make this a realitySee you all soon!  

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revathimenon
Gainsight Employee: Golden Ruler
4 months ago
lauren_olerich
Gainsight Employee: Rookie
lauren_olerichGainsight Employee: Rookie
published in All About Pulse

Live Stream the Pulse Europe 2023 Keynotes!

  Hello community! This year, we are live streaming the Keynotes on both days for F-R-E-E!  Day 1 keynote:Reg link - Day 1 KeynoteJoin us as we kick off Pulse Europe and celebrate the continued growth of the Pulse community while taking a glimpse into the future of Customer Success. Nick Mehta, Gainsight's CEO, will explore efficient growth, the impact of digital tech and AI, and our commitment to better support our customers and community. Discover how Gainsight is using Digital and AI to enhance Customer Success, from onboarding to value delivery. Hear from the Gainsight Product team on unifying Customer Success, Product Experience, Community, and Customer Education, empowering CS teams and leaders. Don't miss this keynote, where we bridge the past and future, unveiling the exciting journey of Customer Success!  Day 2 keynote:Reg link - Day 2 KeynotePrepare for an enlightening morning as we dive into the future of Customer Success. We'll begin with an exploration of the core principl

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revathimenon
Gainsight Employee: Golden Ruler
4 months ago
dshorter
Gainsight Employee: Rookie
dshorterGainsight Employee: Rookie
published in All About Pulse

Are you a Gamechanger? Award nominations for Pulse Europe are now open!

The 2023 GameChanger Awards Nominations are now open! The GameChanger Awards are designed to recognize and celebrate our customers leveraging Gainsight to change the game of customer success and experience for their companies, customers, teammates, and partners. A GameChanger is intuitive, always authentic, and never stops challenging the status quo. Sound like you? We thought so!This year's Categories are...The Visionary The Experience Maker The Architect The Digital Success Disrupter The Transformational Leader of the Year (VP or above)To see a full description of the award categories, visit the home page here.To enter into this competition, you need to submit your nomination for the category where you have seen substantial quantitative and qualitative results between May 2022 and May 2023. Nominations must be submitted by Friday, July 14th, at 6pm BST. Winners and finalists will receive 1 free ticket to Pulse Europe, at the Passenger Terminal in Amsterdam, 15th - 16th November. Ther

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LeenaGoulding
Gainsight Employee: Shoshin
4 months ago
lauren_olerich
Gainsight Employee: Rookie
lauren_olerichGainsight Employee: Rookie
posted in All About Pulse

Pulse Europe 2023 Content Available On-Demand!

Exciting news everyone! The recordings from Pulse Europe 2023 are now available on the Pulse Library. 🎉 We have video recordings from the morning keynotes on Day 1 and Day 2. We have audio recordings of every breakout. For each session, there’s a button to download a PDF of the corresponding slides just below the session’s title.Visit this page and then click into each track “tile” to see the collection of corresponding sessions. We do not have advanced search capabilities yet, however, you can search the web agenda here to see which session corresponds to which track.Happy listening and watching! 

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lauren_olerich
Gainsight Employee: Rookie
4 months ago
mbond
Veteran Rookie
mbondVeteran Rookie
posted in All About Pulse

Advocacy: Building a program to identify Advocates and References within your Customer base!

Huhu! Happy to share that I’m going to be sharing how we at SAP Signavio built a program to identify Advocates and References within our customer base!  Discover how a structured reference program can build credibility and trust among potential and current clients by strategically collecting, organizing, and utilizing customer references.On the session I’ll shareour main pain points how we started with a program how we incentivise both Customers and CSMs how we use Gainsight for management and collaborationExcited to see all of you at #Pulse2023 

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mbond
Veteran Rookie
4 months ago
Nina Batlak
Nina BatlakRegistered User
posted in All About Pulse

Moving from outdated tool to Gainsight Essentials Plus

Hi all, Excited to be one of the speakers at Pulse 2023 in Amsterdam. Very passionate about CS Ops and I will be talking about moving customer success team from outdated tool to Gainsight Essential Plus. Looking forward to seeing you all there. 

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aiprakash
Gainsight Employee: Rookie
4 months ago
Lobke
LobkeRegistered User
posted in All About Pulse

Pulse Europe 2023 session: All about Building an Academy that supercharges your CS team

Hi All,On Wednesday I’ll be speaking at Pulse in Amsterdam🎉Can’t wait to meet a lot of CS & CS people and I hope to get a lot of questions during/ after the presentation to really help you get the most out of the topic: Building an Academy that supercharges your CS team. I’ll share the 8 steps to building an Academy, and will include a few fuck-ups I went through and how to avoid this. An Academy becomes an essential part of your business if it’s well integrated into the CS practices and strategy so I’ll share how we’ve done this as well. Will I see you on Wednesday? 

5
T
4 months ago
tim_van_lew
Gainsight Employee: Shoshin
tim_van_lewGainsight Employee: Shoshin
posted in All About Pulse

❗️Pulse Europe: Data Necessities for Proactive Health Signals and Digital Automation Through Data 📊📈

In a world increasingly driven by technology, data plays a critical role in shaping health signals and driving digital automation within Customer Success. Explore how harnessing the right data:✅ Empowers your business to anticipate customer needs✅ Optimizes service delivery✅ Creates personalized experiences to foster stronger relationships and enhance overall customer well-being Join myself and @Nomi Meijs, Business Operations Manager at Studytube, to discuss insights, strategies, and real-world examples to provide guidance on getting started leveraging data-driven approaches to elevate your CS initiatives into the era of proactive, digitally-driven excellence. 🚀 Event Details: Pulse Europe, Amsterdam📅 Date: 15th November, 2023🕒 Time: 16:10-16:50CET🗣️ Room: Mission Deck Room📍 Location: Passenger Terminal Amsterdam Excited to see you all there! 

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tim_van_lew
Gainsight Employee: Shoshin
4 months ago
Tori Jeffcoat
Tori JeffcoatGainsight Community Manager
posted in All About Pulse

This time next week....Pulse Europe & Session Sneak Peaks!

I can’t believe it, but this time next week I’ll be sitting in the Passenger Terminal Amsterdam having just presented two (hopefully) amazing sessions at Pulse Europe!   While I’m SO excited to visit Amsterdam for the first time (and take a boat tour of the 165+ canals in the city!), I’m EQUALLY excited to be sharing some really tactical and strategic tidbits on Collaboration for Cohesive Product Experiences and how Gainsight is thinking about and executing on AI with @jake_ellis. See a sneak peak of what I’ll share live below 👇👇👇 Cross-Functional Collaboration for Cohesive Product Experiences Everyone wants to deliver a compelling, cohesive experience for their customers in-product. But, with so many stakeholders, how do you ensure that the experiences you deliver are ACTUALLY cohesive - not only delivered at the right time with the right message but also look and feel the same?In this session, with a slide sneak peek below, we’ll cover the who, what and when of digital in-app prog

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U
Gainsight Employee: Rookie
4 months ago
mark_deegan
Shoshin
mark_deeganShoshin
posted in All About Pulse

PULSE - The 10 Rules of Customer Success in the New AI Reality - Thursday 15th November 15:40

Hi Folks. My Name is Mark Deegan and I am the CEO of Wigmore IT Group Before becoming CEO I was a Gainsight Architect With over 4 years of Experience and Over 200 Client Engagements. But my story with Customer Success and AI goes back a lot longer than that. In fact I was first exposed to Customer Success and Artificial Intelligence at the same time at the same company over 7 years ago.Artificial Intelligence is nothing new - But it has become more prevalent - Generative AI was an absolute ATOMIC BOMB when it was launched and the Industry is struggling to keep up - At the same time - Every Organisation worth their salt is trying to leverage AI to drive better outcomes for both their internal processes and their outcomes. I first got exposure to AI working for a Digital Personalisation Company who leveaged AI to deliver personalisation at scale to some of the biggest brands globally, including Emirates, Air New Zealand and Trivago. That customer went from a Startup to a Leader in the Ga

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aiprakash
Gainsight Employee: Rookie
4 months ago
khelraja936
khelraja936Registered User
asked in All About Pulse

Want to experience the thrill of a live casino at your fingertips? How about downloading Khelraja's live casino app for an immersive gaming experience?

Khelraja stands tall as the pinnacle of online gaming platforms in India. Renowned for being the Best Online Casino App in India, it redefines entertainment with its comprehensive range of offerings.Our Live Casino App download is your passport to an immersive gaming experience, while the Spin Casino ensures non-stop excitement. We take pride in hosting the best casino games in India, offering a diverse selection that caters to every gaming preference.At Khelraja, we excel in providing the Best Blackjack and Roulette Games Online. Our platform have fun with top-tier gaming, where players indulge in thrilling experiences while aiming for big wins. Our platform is synonymous with the finest casino games in India, featuring the ultimate in Blackjack and Roulette experiences online.Join Khelraja today and unlock a world of unparalleled entertainment and lucrative opportunities. With the best Online Casino App in India, a plethora of exceptional games, and an unwavering commitment to user s

0
khelraja936
4 months ago
hcarroll
Gainsight Employee: Shoshin
hcarrollGainsight Employee: Shoshin
posted in All About Pulse

Do you have the Pulse Europe blues? 😢

 Are you still FIRED UP and ready to implement your learnings? 🔥  Here are my top 3 takeaways from Europe’s #Number 1 Customer Success Industry Event 🚀This time last week, we were wrapping up an incredible two days, which saw over 1,300 Customer Success professionals touch down at #PulseEurope23 in the beautiful city of Amsterdam…I’m still buzzing from all of the excitement! 😝I say it every year, but the one thing that stands out for me, is the incredible sense of community. We’re all in this together, trying to figure out how best to serve our customers, whilst keeping pace with an ever-evolving technology landscape. There is no one-size-fits-all winning strategy, but sharing with others what is working for you, is progressive & promotes a collective growth mindset that propels the entire Customer Success community forward. 🚀Some of the most exciting and compelling themes this year were (unsurprisingly) focused around how AI is quite literally changing the game for Customer Su

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revathimenon
Gainsight Employee: Golden Ruler
4 months ago
revathimenon
Gainsight Employee: Golden Ruler
revathimenonGainsight Community Manager
published in All About Pulse

Pulse EU '23 - Social Rockstar Contest 🌟

Hello hello hello!I honestly can’t believe we are already at Pulse EU, and evidently, I’m super excited too! 🤠  We had such a great time with the Pulse US Social Rockstar contest which @juliefox aced like a pro!Now we are on the lookout for our Social Rockstar at Pulse EU 🔍. Rules to participate:The contest will be hosted ONLY on the social platform - LinkedIn You MUST already have a GameChanger community account in order to be considered for this contest. Remember to tag Gainsight  & use the hashtag #PulseEurope  The posts during the 2 days will ONLY will be considered. More posts, better the chances of winning! 😉  Feel free to get creative with your posts - add in images, videos etc! Saved the best bit for the last - 1 WINNER will receive a TICKET to Pulse Europe 2024! 🔥You know what to do, and we can’t wait to see all the amazing posts! 😍

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revathimenon
Gainsight Employee: Golden Ruler
4 months ago

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