Majorly excited to be returning to the stage at Gainsight's awesome #PulseEurope2022 event where I will sharing my "Lessons Learnt from Managing Customer Success at Enterprise Companies".
With nearly 10 years #CustomerSuccess #leadership experience at true giants of the software world with Autodesk & SAP I will talk about the good, the bad & the ugly!
PS - Someone else may be joining me on this topic who is even more awesome!
Awesome… and for long I’ve appreciated the Customer Success engine that SAP community has been. Looking forward to and thanks for sharing! 🙌
So pumped for this
@MattMyszkowski & love the tease on the surprise person! 🙌🏼
Who could it be, we just have to wait and see! 🔥
So many of us who are in Customer Success are looking for the key to improve and drive adoption to orient our businesses toward customer retention. Great job
@MattMyszkowskiand @shirley_chapman for leading us in the right direction! What does it mean for the business when the product is geographically distributed and how does that impact adoption and NRR?