Pulse Europe 2022: Lessons Learnt from Managing Customer Success at Enterprise Companies

  • 13 October 2022
  • 3 replies

Userlevel 1

Majorly excited to be returning to the stage at Gainsight's awesome #PulseEurope2022 event where I will sharing my "Lessons Learnt from Managing Customer Success at Enterprise Companies".

With nearly 10 years #CustomerSuccess #leadership experience at true giants of the software world with Autodesk & SAP I will talk about the good, the bad & the ugly!

PS - Someone else may be joining me on this topic who is even more awesome!


3 replies

Userlevel 7
Badge +2

Awesome… and for long I’ve appreciated the Customer Success engine that SAP community has been. Looking forward to and thanks for sharing! 🙌

Userlevel 7
Badge +4

So pumped for this @MattMyszkowski & love the tease on the surprise person! 🙌🏼
Who could it be, we just have to wait and see! 🔥

Userlevel 3
Badge +1

So many of us who are in Customer Success are looking for the key to improve and drive adoption to orient our businesses toward customer retention. Great job @MattMyszkowskiand @shirley_chapman  for leading us in the right direction! What does it mean for the business when the product is geographically distributed and how does that impact adoption and NRR?