Question

Why are "Current Score Label" and "Health Score" different on my report?

  • 17 October 2018
  • 4 replies
  • 43 views

I'm building a basic "Health Score breakdown by CSM" report. I group by "Customer Success Manager Name" and then by "Current Score Label". The report looks great, but I noticed for a few accounts that the "Current Score Label" value is different than the actual "Health Score" value. I tried switching the grouping to the Health Score, but I'm not allowed to group by that value. Is there a rule that needs to run to update the label? Why can't I group by the "Health Score" field?


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4 replies

Userlevel 7
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Hi Bill, are you able to show the Object that those fields are on?
Userlevel 6
Hi Bill,

 

What is the source object on which you are building the report on?

Is the actual "Health Score" value the one on the Company object. 

Userlevel 7
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Hi Bill,

Did you get a chance to view the comments by @Aditya? We assume the object you are reporting is not correct. Could you please leave a screenshot for better understanding.

Userlevel 7
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@bill_pascoli Bill, Did you get a chance to see the posts done by our product team. Please let us know if you need any help here.