Question

Scorecard comments for NA scores

  • 22 January 2019
  • 4 replies
  • 101 views

Userlevel 6
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Is there a way to update scorecard comments for scores that are NA?




4 replies

Userlevel 6
Got it...you can add comments while setting the score via Rules. The help text configured in scorecard, is not visible for automated measure....so might not be very useful here.

Userlevel 6
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No, all of our measures are automated. Though, as an admin I often get asked why a score would be NA. So it would be helpful to be able to add this help text there.

For example, we have a measure for AVG NPS score in the last 6 months. If the score is NA, it would be helpful for me to be able to add the help text "no NPS scores have been submitted in the last 6 months."

Userlevel 6
Hi Ky,

You cannot add helptext for N/A....do you have measures where the user is manually setting a score to N/A ?

Userlevel 7
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Using Rules engine to set comments when you are setting the score to NA may be the way to go here.

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