Scorecard comments for NA scores
Is there a way to update scorecard comments for scores that are NA?
Userlevel 6
+4
Using Rules engine to set comments when you are setting the score to NA may be the way to go here.
Hi Ky,
You cannot add helptext for N/A....do you have measures where the user is manually setting a score to N/A ?
You cannot add helptext for N/A....do you have measures where the user is manually setting a score to N/A ?
No, all of our measures are automated. Though, as an admin I often get asked why a score would be NA. So it would be helpful to be able to add this help text there.
For example, we have a measure for AVG NPS score in the last 6 months. If the score is NA, it would be helpful for me to be able to add the help text "no NPS scores have been submitted in the last 6 months."
For example, we have a measure for AVG NPS score in the last 6 months. If the score is NA, it would be helpful for me to be able to add the help text "no NPS scores have been submitted in the last 6 months."
Got it...you can add comments while setting the score via Rules. The help text configured in scorecard, is not visible for automated measure....so might not be very useful here.
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