"Note: if you have 100 customers and each of these customers is assigned to three relationship types, you will need to repeat this step 300 times. Also, every time there is a new customer, you will need to manually add relationships for this customer, if relevant."
HUGE red flag. This is going to be very unscalable for us.
We have hundreds of resources servicing thousands of customers/accounts globally. If a resource needs to contact the CS Ops team everytime they need a Relationship created, they will bottleneck.
Creating Relationships via Rules (future functionality) won't always be possible either, because many times we don't know the customer's organizational structure until a CSM begins working with the customer.
We will need the ability for our users to create their own Relationships. It would be good to have a New Relationship button on the C360 page that a user can click to initiate a new relationship, rather than having to go to the Administration page.
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