Logging Customer Calls and Notes/Tasks/Events to C360 (without having to go to SFDC)
We need a way for CSMs to log calls/events/tasks and notes to a C360 page, especially for the SMB low-touch team. Currently, the only way to do this is to either log a Milestone and post comments OR create a CTA and log comments (but this type of transaction should not be logged as a risk/opp/event).
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I agree there isn't a very simple way to capture notes though. I previously submitted this idea: https://community.gainsight.com/gainsight/topics/c360-create-an-account-profile-section-of-the-c360-...