Loading the Survey Responses tab from external surveys

  • 21 March 2019
  • 1 reply

We are fairly new to Gainsight and just renewed a contract for a survey provider before we purchased. We have successfully loaded the NPS Responses object that displays in the C360 as well as the summary on the C360. However, we do not know how to populate the Survey Responses Tab.

We are looking to use the survey functionality of Gainsight later this year when our annual contract expires.


Best answer by abhilesh_khatri 22 March 2019, 06:45

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Userlevel 2
Hi Jason,

This is an expected behavior.

When we load external NPS responses it only deals with NPS question. Hence, we only populate and render the stats for NPS Responses tab.

The data in Survey Responses tab is populated when a survey has questions other than just NPS question.