Is there a way to have different tag types
It would be nice to have different categories for tags on the C360. Like one category for at risk tags, one for integration tags (for example - we want to track every product our customer integrates us into) but we want this in a separate pick list from other at risk tags we have.
Hi, I would like to understand more about your user case for adding 'category' in tags. Are the Category information aimed towards making tag organization and searchability better?
Yes I think so. For example for our organization - I would like to have the following categories: Risk tags, integration tags (our product can be integrated into 20 + products and it's impossible to get this information on the C360 without using tags), and customer segmentation tag. I think these categories are really important also considering that the top-level information you can put in the C360 summary is so limited to the six fixed widgets, as well as the 6 smaller widgets on the right side of the C360. Right now we have about 30 different tags which is difficult to sort through.
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