Question

Irrelevant information shown in C360 for NPS Surveys

  • 11 August 2017
  • 4 replies
  • 91 views

Userlevel 5
Badge
For the accounts to which no NPS Survey is sent, the surveys (which are sent for other accounts) are still shown in the C360 section for that account. This information seems to be irrelevant for that Account. 

4 replies

Userlevel 5
Hi, 
You mean even there are no surveys being sent to any contact from this particular account, still you see some NPS score in CS360 ?
Also in which section of CS360 (Summary or NPS) ?

Thanks
Userlevel 5
Badge
We don't see any score (It shows 0%) and the Survey name comes up in the bars. This is in the Summary section.
Userlevel 7
Badge +2
Hi Ankur, Could you please add a screenshot for better understanding. 
Userlevel 5
Hi, we have found this issue and we are fixing it.

Thanks 

Reply