360 Company & Relationships
Share your questions and best practices on everything related to the C360, R360, Scorecards, Relationships, and Account Hierachy for Gainsight CS here.
- 404 Posts
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I thought there was already a community entry somewhere that I had raised this issue a few months back and was told it was to be resolved in the next update (which should have passed by now) but still encountering this on the 5.x UI. I did find this problem [url=https://community.gainsight.com/gainsight/topics/zendesk-ticket-urls-no-longer-working]https://community.gainsight.com/gainsight/topics/zendesk-ticket-urls-no-longer-working[/url] which could be related. We have a field on the attribute tab that should display a URL but it is showing HTML code instead. Is this a bug or something we can adjust on our side? Please see screenshot below. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/RackMultipart20160804-107205-lbi6b6-img_inline.png[/img]
Hello all, We are currently researching into ways to improve Account Hierarchy feature and see how we can better serve our customers. I would like to reach out to all GS users who have configured Account Hierarchy feature or use it to gather insights of the accounts. We are looking for [list] [*]Current problems that Account Hierarchy currently not solving for you? [*]Lookups that are currently not supported which would better help manage your clients [*]UI Enhancements you would recommend. [/list] Your inputs would help us decide the direction we need to take for designing better experience around Account Hierarchy feature.
Is there a way to remove the ability to click edit on this report on the C360? I only want them to be able to view it, not edit. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/RackMultipart20170915-13714-ven268-Screen_Shot_2017-09-15_at_11-44-28_AM_inline.png[/img]
If I was viewing a section on the Customer360 that has a report attached to it, and I attempt to perform an Account search in the upper right corner fo the screen, the search becomes partially obstructed by the report I was viewing. See screen cap: [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/RackMultipart20160404-110674-axsj9e-Screenshot_from_2016-04-03_19_32_10_inline.png[/img]
[b]Use Case:[/b] - Given the way that we have CSM to Account relationships setup, our Gainsight implementation is R360 focused. C360 (account level) is not currently viable for our CSMs. [b]Current Process:[/b] - The global search is great, but the user needs to click on the drop-down and then select "relationship contains" filter. [b]Request:[/b] - It would be great to configure what the default global search parameter is. For us, the default for all users would be "relationship contains".
Hello fellow Customer Success enthusiast!We had a great discussion on our table and obe person asked the question:Do we have the right people at Gainsight Pulse event? " Are we preaching to the converted and should we actually ensure we take Sales, Product Management and other functions of your organisation to attend with CSM's so they really see the value of CSM and understand the challenges? Isn't customer successs everyones business?
When entering comments in Scorecards the date does not change, the user has to click the numbers bar & hit the check mark before it updates
When entering comments in Scorecards the date does not change, it requires the user to click the numbers bar and hit the check mark before it closes, it would be great if the date was updated from the comments box too
Several in my organization have complained that when they post scorecard comments in R360 they cannot update the comment because it refreshes/saves repeatedly. I have seen this occur myself, when you click in the comment block to edit it turns blue and before you begin to type the comment it refreshes and saves the page so when you try to type after it will change the page entirely and go to C360 page or scroll you back up the page. It is very frustrating for my team as we have a deadline to update these comments and some of us have made comments in the range of 50-70, this increases the time it takes to update the scorecard comments tremendously.
We are attempting to update our health scoring system to the DEAR model from Gainsight Elements. I have it all made up, but I’d prefer to test it on a handful of accounts before applying it to the other 15,000. I am trying to use the “Applies To” section of the scorecard settings, but it cannot seem to override the default one. Maybe it’s me, or is here something I’m missing? Has anyone done this sort of transition with 2.0?
We are fairly new to Gainsight and just renewed a contract for a survey provider before we purchased. We have successfully loaded the NPS Responses object that displays in the C360 as well as the summary on the C360. However, we do not know how to populate the Survey Responses Tab. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/Gainsightsurveytab-87c11071-b07c-498e-a16a-fbaf25e31592-1084937424.jpg[/img][img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/Gainsightsurveytab2-4e409123-b533-4ddd-861d-913f33d070db-724776984.jpg[/img] We are looking to use the survey functionality of Gainsight later this year when our annual contract expires.
How can I bring Measure Level information from Scorecards 2.0 in the Relationship Object for Reporting?
I have a report for all of our relationships that shows the current overall score, but I cannot find a way to bring in the measure level scores. I added it as a lookup to the Relationship Object, and so I can see the options in the report, but they're all blank. So, is it possible to bring in the measure level data or can we only see overall current scores?
Currently, in the summary section of the C360, we cannot pull in fields with decimal places accurately. The field will be reported on, but it will lose the decimal that the number carried. For example, one of our customers is attempting to bring in the current version of software that their customer is on. For example, version 5.5. However, when we bring that field into the summary area of the C360, the number is cut off or rounded to 5 or 6 instead of having the decimal place. I've seen other posts on the community mentioning this throwing off their ability to bring in monetary values ($12.51) because of the apparent decimal place. This seems like it could potentially limit the types of fields our customers can make use of on the summary/attributes section of the C360. Thanks for the time reading! -Logan T.
Hi everyone,We experienced an issue last week with Gainsight when an email was sent to someone who had passed away and was received by a user that had taken over this role, but the email they used remained the same and this understandably caused a bit of upset.For a bit of context we load to people via an S3 file that pulls in all of our active users (staff members that work at the school) and it is updated daily. The rule that loads to people also runs on a daily sync so new users are added each day.However in this particular example as the user was no longer active, they are no longer included in the S3 file.After raising a ticket with support it seems that Gainsight only has the functionality to update/upsert information, but there isn’t necessarily a way to set up a rule that says if a user is no longer included in the S3 file to set them as email opt-out or set them inactive.I was wondering if anyone else has experienced a similar situation and if so, how have you approached this?
We renamed our relationship types after we initially created them. But the Data Spaces that were created are still showing the original Relationship name. Is there a way to change them? [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/RackMultipart20170421-119657-9q1g7p-Relationship_Types_inline.jpg[/img]
Apologies if this is posted somewhere else, I've searched and cannot find it. Is there a way to see the Relationship Name in the Scorecard Fact table? I just am seeing relationship ID. This was an issue with Scorecards 1.0 for us too. Note: This conversation was created from a [url=https://community.gainsight.com/gainsight/topics/scorecards-2-0-migration-faqs/replies/18719162]reply[/url] on: [url=https://community.gainsight.com/gainsight/topics/scorecards-2-0-migration-faqs]Scorecards 2.0 & Migration FAQs[/url].
My Use Case: Track if a user that the Share 360 link is shared with has actually browsed to the page I was looking at "User Shared Details" MDA Object. But I could see that there is no Lookup enabled on ID fields. These ID fields are showing 36-bit GSID but we do not get anything by looking at this ID values. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/RackMultipart20180620-89782-1otiuzk-User_Shared_Details_1_inline.png[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/RackMultipart20180620-99591-13bydsl-User_Shared_Details_2_inline.png[/img] It would be better if we can enable lookup. Thanks.
[Ask from Customer] - View contacts and opportunities options from C360 in lightning showing only recent contact and recent opportunities
View contacts and opportunities from C360 of lightening is showing only recent contacts and opportunities. Replication steps- 1. Logging into Sales force and Switching to Lightning Experience 2. Go into Gainsight and to any C360 page 3. Clicking on the three dots and selecting either View Opportunities or View Contacts The expected result is that it would take me to the Opportunities or Contacts for the account. The actual result is that it takes me to the Recently Viewed list for either Opportunities or Contacts across all accounts. Share your view and idea to fix this. If not then any plan to add in future release? Thank you in advance !
When you expand the width of fields in a C360 Section based on a report, say Opportunities or Tasks, the right edge goes out of sight. Now you have to start reducing other column widths to get back the fields to the right. There should be an automatic scroll bar.
I am posting this on behalf of an issue that my client (Cloudera) has experienced regarding the C360 page. What happens is that the UI will essentially lock up without warning, and the root cause is due to an unconfigured widget/field within the C360 dashboard. Could we look into providing descriptive errors on configurable dashboard pages that indicate when we have empty containers, or unconfigured field present? Here is the original report of this issue: [i]I am on the C360 page and cannot scroll, nor reach any of the options in the left nav. I clicked VoC in this example and am stuck there. I'm using Chrome and have restarted my browser completely with no luck. Here is a screenshot of the root cause -- as previously stated, would it be possible to add errors C360 dashboard page that would not allow you to save a layout if there are unconfigured widgets, or containers? [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/RackMultipart20170724-32832-14
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