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Health Score Calculation

  • 13 August 2019
  • 4 replies
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Userlevel 3
  • Team Captain
  • 41 replies
I have a clarification question for my team, are the weights evenly redistributed when a specific data point/metric is NA?

Just wanted a better understanding to explain to the team.

https://support.gainsight.com/Scorecards/02Scorecards_2.0/02Admin_Guides/Configure_Scorecard_2.0_Measure_Weights

Thank you,

Jasmine

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Best answer by srikanth_katukam 14 August 2019, 07:53

Hi Jasmine,

Yes the weights are redistributed within the metrics when a specific metric has NA. Re distibution can be observed from C360/R360 page of specific customer/Relationship. Please find the examples below :



Measure wieghts configution :







360 page shows wieghts redistribution:






How it works :




Support Voume and Admin Sentiment metrics have weights 20 & 50 respectively. Excluding Bugs metric which has NA, weights will be redistributed as shown below :



Support Voume : (20/70)*100 = 28.6

Admin Sentiment : (50/70)*00 = 71.4

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4 replies

Hi Jasmine,

Yes the weights are redistributed within the metrics when a specific metric has NA. Re distibution can be observed from C360/R360 page of specific customer/Relationship. Please find the examples below :



Measure wieghts configution :







360 page shows wieghts redistribution:






How it works :




Support Voume and Admin Sentiment metrics have weights 20 & 50 respectively. Excluding Bugs metric which has NA, weights will be redistributed as shown below :



Support Voume : (20/70)*100 = 28.6

Admin Sentiment : (50/70)*00 = 71.4

Userlevel 4
Hi @srikanth_katukam are there any plans to be able to adjust weights by measure group so that at the group level, the measure always has a certain weight?

Userlevel 7
@shantan_reddy any thoughts here??

Userlevel 2
Hi @anastassia_goidina_683abb ,

We do have it in our roadmap. Most likely, this will be available sometime in Q4.

Regards,

Shantan

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