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Health Score Calculation

  • 13 August 2019
  • 6 replies
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I have a clarification question for my team, are the weights evenly redistributed when a specific data point/metric is NA?

Just wanted a better understanding to explain to the team.

https://support.gainsight.com/Scorecards/02Scorecards_2.0/02Admin_Guides/Configure_Scorecard_2.0_Measure_Weights

Thank you,

Jasmine

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Best answer by srikanth_katukam 14 August 2019, 07:53

Hi Jasmine,



Yes the weights are redistributed within the metrics when a specific metric has NA. Re distibution can be observed from C360/R360 page of specific customer/Relationship. Please find the examples below :







Measure wieghts configution :















360 page shows wieghts redistribution:













How it works :









Support Voume and Admin Sentiment metrics have weights 20 & 50 respectively. Excluding Bugs metric which has NA, weights will be redistributed as shown below :







Support Voume : (20/70)*100 = 28.6



Admin Sentiment : (50/70)*00 = 71.4



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6 replies

Hi Jasmine,

Yes the weights are redistributed within the metrics when a specific metric has NA. Re distibution can be observed from C360/R360 page of specific customer/Relationship. Please find the examples below :



Measure wieghts configution :







360 page shows wieghts redistribution:






How it works :




Support Voume and Admin Sentiment metrics have weights 20 & 50 respectively. Excluding Bugs metric which has NA, weights will be redistributed as shown below :



Support Voume : (20/70)*100 = 28.6

Admin Sentiment : (50/70)*00 = 71.4

Userlevel 7
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Hi @srikanth_katukam are there any plans to be able to adjust weights by measure group so that at the group level, the measure always has a certain weight?

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@shantan_reddy any thoughts here??

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Hi @anastassia_goidina_683abb ,

We do have it in our roadmap. Most likely, this will be available sometime in Q4.

Regards,

Shantan

Userlevel 6

Hello Everyone,

Happy to announce that your request has been considered and included as part of the v6.15 release. You can now delete Opportunity Records from GS Opportunity. Admins can now add Exceptions for measure groups as well as use conditions based on measure groups when configuring exceptions for the Overall Score. This gives them more granular control over measure group scores and the Overall Score. Only the measures within a particular group can be used to create an exception for the group.

This feature is implemented in both SFDC and NXT versions.

Thanks for posting!

Userlevel 6

Hello Everyone,

Happy to announce that your request has been considered and included as part of the v6.15 release. Admins can now configure the weight of the measure group to the overall score, as well as the weight of each individual measure within the group. This means, instead of directly impacting the overall score, individual measure scores contribute to the group score, which then contributes to the overall health score. If individual measures become NA, their percentage is redistributed within the group and the measure group percentage remains the same. If all of the measures in the group become NA, then the group’s percentage is redistributed among other groups according to the same ratio as their existing percentages.

This feature is implemented in both SFDC and NXT versions.

Thanks for posting!

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