Can't add time to activity custom date type field
We have a customer activity created for our CSMs to track customer's production roll-out activities. In this activity, among other fields, we have the start date (leveraging the Activity Date field which already enables you to enter date and time) and then we created another field called "Roll-Out End Day" that will be used to document when the change window finishes (date and time).
The problem is that for the end day field (the one we created) we can enter a date but wehn trying to enter time (hh:mm am/pm) we get an error. If we remove the time it saves it but we couldn't set the time. On the reports it shows as a day plus time (which I think it is assigned automatically based on the time at which the activity was created. Any ideas if this is currently supported and if so, what time format is expecting in the date field?
The problem is that for the end day field (the one we created) we can enter a date but wehn trying to enter time (hh:mm am/pm) we get an error. If we remove the time it saves it but we couldn't set the time. On the reports it shows as a day plus time (which I think it is assigned automatically based on the time at which the activity was created. Any ideas if this is currently supported and if so, what time format is expecting in the date field?
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Login to the community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.