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Subscriptions and Email Frequency

Hi folks. I wanted to ask if there are limits on the number of emails sent out for a particular question on the community.For example, a colleague of mine subscribed to a post. When he checked his email later, he had an email alerting him to a new response.He clicked on the link to View Post and saw there were actually 7 responses.So is there a reason that he didn’t get 7 emails?We want to make sure our support staff are up-to-date on community forums, and I’m not sure what the logic is about when emails are sent out.Any thoughts appreciated,Mark

2 hours ago

jivanovaVeteran Rookie

Customer Success (CS)

nbelangerGainsight Employee: Shoshin

All About Pulse

Pulse Session Preview-Success Planning and Verified Outcomes

I am so excited to be presenting at Pulse this year in St Louis along side Erica Kennedy, CSM at CVENT. Please join us on Wednesday May 15th at 11:15am CST for our session on Success Planning and Verified Outcomes. This session is designed to be your gateway to understanding how to implement success plans in your organization to help customers achieve their desired outcomes. We’ll discuss how Gainsight developed our Prescriptive Value Realization Program and you’ll hear from Erica on how CVENT uses Success Plans. In this session, you can expect to learn:Why Value Realization Drives Outcomes- Strategies for driving progress towards customer goal Shared Framework- Understand the key components of a value realization framework Verified Outcomes-How organizations can measure and show tangible results that successful outcomes have been achieved Common Use Cases and real examples Erica CSM at CVENTLook forward to seeing you in St Louis!Nicole

5 hours ago

boblondonRegistered User

All About Pulse

Pulse Workshop: Curiosity Charms the Customer - and Drives Valuable AI Outputs

I’m excited to deliver my workshop Wednesday morning (Track 9) to share how Radically Authentic Discovery turns your customer conversations into goldmines for identifying hidden opportunities - or risks - using AI.Here’s the scoop:The typical CS "check the box" meeting, including many QBRs, doesn't give customers the space to engage on what's most important to them. So we're missing the golden opportunity to uncover critical insights on their top priorities, challenges, and outcomes. Unfortunately that also means we're not giving our AI tools the richest possible data set to produce game-changing insights across the customer base, like more accurate churn risk and drivers and customer health scores - and product innovations, product-market fit, and competitive landscape, In this immersive workshop, I’ll share an actual customer conversation so you can:Witness how much the customer opens up about their strategic priorities and the competitive landscape. Test your listening skills as yo

5 hours ago

katie.rayRegistered User

Customer Communities (CC)

Community Launch Ideas

Hey Team! We’re about to officially launch our new community and Im looking for examples (graphics, linkedin takeovers, etc) for launching the community! Thank you!

6 hours ago

JulianGainsight Employee: ACE

Emails

Activate your users with awesome, improved notification emails

You might be unaware of this, but notification emails are actually quite a powerful tool in order to stimulate your users to become (even more) active on the community.In this topic you will find out how to improve the content of your notification emails in a way that they will have a maximum impact on your users. Of course you might have more/different ideas than the once presented here. If you think they might be of value to others, please feel free to share it with us in the comments!In case you are changing your notification emails for the first time, here a guide to help you on the way.And if you a wondering which notification mails are being sent, check this topic.This guide includes all the different variables which you can use in a notification mail. Tone of voice in your notificationsThe default text of the notification emails is rather formal. Let's fix that first, because you want your users to have fun on the community, right? Of course you will have to comply with the pol

8 hours ago

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FMEEvangelistVeteran Rookie

Customer Communities (CC)

Subscriptions and Email Frequency

2 hours ago

jivanovaVeteran Rookie

Customer Success (CS)

Customize User Profile in Gainsight CS

2 hours ago

katie.rayRegistered User

Customer Communities (CC)

Community Launch Ideas

Hey Team! We’re about to officially launch our new community and Im looking for examples (graphics, linkedin takeovers, etc) for launching the community! Thank you!

6 hours ago

OlyaRegistered User

Customer Success (CS)

Restrict editing low volume objects

We have low volume object but only full admins should be able to edit it. It’s low volume so we able to join it with our other low volume object. Is it possible to restrict editing custom low volume objects?

10 hours ago

WayneVeteran Rookie

Customer Success (CS)

360 - Restrict Editing Low Volume Object (The entire Object not individual Fields)

I do not know when or understand why this change was made. Best guess someone was able to find was 5 months ago. Prior to this change in order to make records on a Low Volume object editable on a 360 you had to add the GSID of that Low Volume Object to a report. This gave the popup edit icon that allowed you to have end users edit records. Now, after some change, probably horizon change, the edit icon is always there. We have no control on if records should be edited or not. In this sreenshot you can see no GSID In this screenshot you can see the edit icons are there. Do I understand why this was probably changed? Yes, obviously it makes reports look ugly/extra effort just to add the GSID to make something editable. However, by you guys no longer making the GSID a requirement and allowing every Low Volume Object report to have the edit buttons you have removed capabilities we had before this change. We as admins no longer have the ability to remove the end users ability to editing Low

10 hours ago

Lena H.Veteran Rookie

Customer Communities (CC)

Is there a workaround to move comments out of a product Update?

Hi,We currently have one topic in our community which we would like to escalate to the next level so it reaches our Product Team. Members are commenting EVERYWHERE the theme pops up. In order to keep an overview and being able to work on the feedback, we have clustered the different aspects the comments are mostly focusing on. We have channeled the feedback in 4 Main Threads and will merge them into ideas so that our Product Teams can work with it in Ideation.Challenge: We have a few comments on several aspects in a Product Update which we would like to add to those 4 main Threads, depending on the topic. Is there some way to do this? I am aware that this isn’t possible directly, I already voted for @DannyPancratz idea: Best,Lena

17 hours ago

Thomas DeelyRegistered User

Customer Communities (CC)

Is it possible to open a new tab from a quick link?

22 hours ago

VIjayasailesh KaturiRegistered User

Customer Success (CS)

Not able to add Rich text fields to Timeline entry layout

Hi team,Currently we are not able to add Rich text fields to Timeline entry layout, As our CSM’s depends on Timeline activities they are not able to filter on the Notes field. Thank you,Vijayasailesh

2 days ago

MelissaCChampion

Customer Success (CS)

KPI Report Per CSM Per Quarter

This is probably a dumb question, but I need to pull Q1 & Q2 data per CSM for our KPI report & I’m just not totally sure how to get that… I already have Q3 & Q4, but the person who did the first half of the year didn’t save it:(I appreciate your help!

3 days ago

darylardRegistered User

Customer Success (CS)

Filter Categories for Moderators when posting article

Does anyone know the best means to filter community categories from the Moderator when posting articles to prevent posting to non-desired communities?

3 days ago

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